The Oxford Business health manager course

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This program is designed to help healthcare professionals improve their organizations by combining business excellence principles with patient centered care. It explores global healthcare systems, highlights proven quality frameworks like the EFQM Excellence Model, and teaches practical steps to enhance processes and outcomes.

Health manager course objectives

• Understand global healthcare systems and their challenges.
• Learn the principles of business excellence and quality frameworks.
• Apply strategies for improving healthcare processes and outcomes.
• Build a culture of innovation and continuous learning.
• Strengthen leadership and teamwork skills to achieve excellence.

Who can Attend?

This health manager course is ideal for:

• Healthcare managers and clinicians leading organizations.
• Professionals committed to delivering high-quality patient care.
• Line managers, team leaders, and supervisors in healthcare settings.
• Quality management and HR professionals aiming to enhance healthcare excellence.

Health manager course Outline

Day 1

• Global Healthcare Models
• Explore 21st-century healthcare systems:
• The Beveridge Model
• The Bismarck Model
• The National Health Insurance Model
• The Out of Pocket Model
• Discuss your country’s healthcare system.

Day 2

• Introducing the Business Excellence Model
• Origins of Business Excellence
• Baldrige Model
• Deming and Quality Gurus
• EFQM Business Excellence Model
• Other Quality Standards & Frameworks.

Day 3

• Results Orientation
• Introduction to RADAR logic
• Determining required results
• Linking processes to results
• Using benchmarks and learning from results

Day 4

• Patient Centered Care (Customer Focus)
• Define excellent patient care
• New care delivery methods (telehealth, technology)
• Socio-economic factors impacting care
• Managing healthcare costs

Day 5

• Leadership and Constancy of Purpose
• External environment analysis
• Building organizational capacity
• Risk management and crisis handling
• Using SWOT analysis in healthcare

Day 6

• Management by Process and Facts
• Designing and managing processes
• Efficiency vs. Effectiveness in outcomes
• Innovation vs. protocols
• Patient feedback and teamwork

Day 7

• People Development & Involvement
• Developing staff at all levels
• Importance of clinical skills
• Key people management skills: communication, delegation, persuasion
• Breaking down silo mentality
  
  

Day 8

• Partnerships: Primary, Secondary, Tertiary Health and Social Care
• Roles and responsibilities in partnerships
• Information exchange
• Why integrated health and social care matters
• Supporting families and communities

Day 9

• Public Responsibility
• Four principles of healthcare ethics
• Different perspectives: managers, clinicians, patients
• Managing research costs and provision
• Supply chain management
• Meeting societal expectations

Day 10

• Towards Excellence
• Recognizing the journey toward excellence
• Identifying key challenges
• Managing key stakeholders
• Review of excellence principles
• Leadership qualities and personal action planning for Health Manager Course EFQM Excellence Model